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Privacy Policy
Oriel House Hotel Ltd. Privacy Policy

Oriel House Hotel Ltd. is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity. We recognise that our business has an important role to play in protecting and enhancing the environment for future generations to help secure the long-term sustainability of the Tourism Industry.

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us during our legitimate business activities.

We may collect and process data including the following during providing services to you, which could contain your personal data:
- your full name;
- your address;
- your various email addresses;
- your various phone numbers including mobile phone numbers;
- your nationality;
- your address;
- financial information about you, including your bank account details, credit card details, or other payment details;
- details of contracts you have entered with third parties for us to provide services to you;
- details of your relationship to other parties;
- details of your membership of professional or other organisations;
- your date of birth;
- details of your children and other relations;
- medical details, including details of allergies;
- details of your car registration number;
- details of your driving licence;
- details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process for us to fulfil our role as providing accommodation, gym, leisure retail, food or entertainment related services to you.
We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data

We use your personal data that we hold to:
- Enter your email in our promotions
- Send marketing communications or surveys to you that we feel may interest you where you have consented to be contacted for such purposes (our list of services below)
- Respond to your questions or suggestions
- Improve the quality of your visit to our website
- Carry out our obligations arising from any contracts entered between you and us
- In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion
- comply with legislation; and/or
- notify you about changes to our services.
List of services Accommodation Gym

Spa Leisure Retail

Restaurant, bar service and other food related services

Entertainment

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect by clicking unsubscribe on one of our promotional emails or using the unsubscribe link on our website.

Children’s privacy and parental consent

Please be aware that Oriel House Hotel has not designed this site for and does not intend for it to be used by, anyone under age 18. Accordingly, this site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The hotel specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from the Hotel.

For more information visit our website here
Cookie Policy
Cookies

When you visit the Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.
1. What are the different types of cookies?
  
  There are several categories of cookies:
2. Why does the Hotel use cookies

Cookies help us to improve the quality of your browsing experience when visiting our website. This technical process primarily allows us to:
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does
Cancellation Policy

Should you wish to cancel a reservation prior to arrival, the Oriel House Hotel
has a strict policy of 24 hours notice. In the event of the Oriel House Hotel
not being notified of a cancellation the first night's
accommodation will automatically be charged to your credit card.
Booking deposit is taken at the time of booking and this is non-refundable.

Please phone the Oriel House Hotel direct in order to cancel or amend your
reservation. For any special requests please do not hesitate to contact us
direct.
Health & Safety Info
Dear Valued Customer,

It is with great pleasure that we have the opportunity to welcome new and returning guests back to the Oriel House Hotel. As Covid-19 has changed our perception on how we interact in social settings is moving forward, we very much acknowledge that your Health and Safety during your stay is in our number one priority. Therefore, we here at the Oriel House Hotel have implemented a new set of policies in our general terms and conditions with stringent operational procedures, ensuring peace of mind and comfort throughout your entire stay.

We fully appreciate that certain measures may cause initial inconvenience, however, for us to proactively move forward we must work together by adhering to these new terms.

These are as follows:
- Making use of our sanitising stations located throughout the Hotel and washing your hands regularly
- Making reservations for breakfast, lunch, dinner and to our pool prior to or at check-in
- Observe social distancing with other guests and staff. Note, signage will be visible throughout the premises.
- Parents must always supervise and remain present with children
- We would encourage the use of credit/debit cards for all transactions. This is not compulsory with cash accepted in all departments should it be necessary
- Respect the guidance or advise issued by management and staff while staying with us
- If you see any form of poor practice from other customers or indeed a member of the team, report to hotel management immediately.
The above terms are compulsory with failure to co-operate potentially leaving us no other option but to ask you to vacate the premises in the interests of public health. Please understand that this is for YOUR own safety as much as for our staff and other guests, ensuring that everyone has a safe and pleasant experience with us at the Orel House Hotel.

We have outlined below the new measures put in place as part of our new Oriel House Hotel Covid-19 Co-Operative that will help to keep all of us safe. This outlines the procedures that underpin our commitment to you and the terms & conditions that we expect of you during your stay with us.

If you have any queries that are not answered below, please contact us on reservations@orielhousehotel.ie

We look forward to welcoming you to the Oriel House Hotel and truly value your custom and assistance during these unprecedented times.

Yours Sincerely,

Janice McConnell

General Manager Oriel House Hotel

General Cleaning Policy

Ongoing sanitisation of all public areas throughout the day – you will see more of our Dedicated Hygiene Team. They will be present in public areas much of the day. Their mission will be to sanitise and make safe known “hotspots” such as door handles, bathrooms and counter spaces amongst others. Please always co-operate with them.

We have a long running relationship with Diversity and use their trusted chemistry know-how and focus on the human and environmental impact of their products and recommended practices. We have re-written our cleaning protocols to translate the best practices in HSE and Failte Ireland standards to our hotel guest rooms, public areas and staff areas

We will be working to ventilate the property so you may see more windows open throughout to keep air circulating and fresh.

HSE and Fáilte Ireland experts continue to advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. This expert advice and assistance helps us to build upon the already high standards of housekeeping and hygiene at the Oriel House Hotel and to ensure that the protocols are not only satisfactory but surpass expectations to ensure the health and safety of all our guests and staff.

Sanitising stations to be located at numerous locations around the hotel such as inside the front door, at the entrance into restaurant, bar and the leisure centre etc. You are asked to avail of them.

Use of the lifts will be restricted to those with mobility challenges and guests are encouraged to take the stairs. Should the lift be an absolute requirement, limit the capacity to 2 at any time and use sanitising gel immediately after.

Team Training
- All staff have their temperature checked on arrival at work and any team members recording abnormal temperatures will be asked to stay home.
- We have provided designated areas for staff to prepare for work and adhere to sanitation procedures.
- Gloves to be worn entering and exiting the hotel.
- Social distancing to apply to staff where breaks are staggered, and workspaces spread out to a 2m distance.
- Regular Diversity Training for all our staff to refresh everyone on cleaning and sanitation procedures.
- Team members will be provided with personal protective equipment appropriate to their area of work. A supply of gloves and personal sanitiser for each individual and some department members may require specific equipment such as our team in accommodation and the laundry. Enhanced training will be provided to protect their well-being.
- Individual work kits will be provided depending on department, for example,. restaurant staff kits to include individual order docket book, biro, service cloths, wipes and gloves.
Arrival/Check In
- At reception, all guests must use hand sanitizer provided in the sanitisation stations inside the front door and at the front desk and please observe the appropriate social distancing.
- We have designated waiting lines clearly marked in reception, we would kindly ask that you stay behind these lines until greeted by a member of the team.
- At check in you will not need to touch anything other than the pin-pad and your key card wallet. Pre-authorisation will be done on your credit card for your stay, you will have to use the pin-pad to enter your pin, this will have been sanitized before your use and again after you use it. Should you be required to sign any documentation, a pen will be provided and sanitised before and after use.
- You will notice a change to our reception desk to safeguard the team and you, our guest, as we install safety screens and there will be a 2m roped area.
- Guests are encouraged to pre-book with us online. If you can do that, our receptionist will have pre-populated guest information so that your interaction will be brief and efficient. If not, please provide full contact details to the receptionist.
- For all payments, we would encourage transactions by card
- Upon completion, you will be given your sanitised key card and directions to the stairs to access your room.
Guest Rooms
- Careful consideration has been given to the preparation and presentation of your room and you might find somethings different. For example, we may no longer offer sanitary no tea/coffee making facilities, pens and paper as well as in room folders.
- Our deep clean of “High Touch Areas” will include extra disinfecting of the most frequently touched guests room areas such as light switches, door handles, TV remotes, toilet flusher, taps, telephone and more.
- Staff will change into a new set of PPE before entering each room to reduce the risk of cross contamination.
- When a guest room is vacated after a stay, all material will be removed and cleaned from room (even if unused), including bed linen, towels, bathrobes, bathmats, shower curtains and all amenities such glasses, coasters etc.
- All surfaces will be sprayed both vertically and horizontally with Diversity cleaning products and left so that the agents have time to work. They will then be cleaned down again paying attention to the high touch points.
- Our deep clean process will include washing down all tiles, grouting, tissue boxes as well as hoovering and washing all floors.
- The whole room will be sprayed with sanitising solution and window left open.
- When the supervisor/ manager checks the room, (s)he will re-sanitise all high touch points again while doing so to ensure “double sanitisation”.
Dining With Us
- To maintain social distancing, you must make a reservation for breakfast, Lunch and dinner so that we may control the numbers dining at any one time.
- You are asked to avail of the sanitisation stations to be located at entrance to our Oriel Bar & Bistro and Oriel Restaurant upon entry and exit.
- Children must always dine with parents.
- Breakfast will be served from 7am to 10.30am and is only available by reservation. Please check in with the restaurant manager/supervisor on arrival.
- For breakfast, we will serve all items to your table. We will provide markings on floor for social distancing when queuing for breakfast.
- We will set tables with strict social distancing measures to the best of our ability.
- We will be serving meals in our Oriel Bar & Bistro and Oriel Restaurant
- We will use disposable items for single use where possible i.e. menus, paper napkins, individually wrapped condiments, butter, jam, ketchup and salt and pepper sachets. We will not use linens on the table.
- Our team will play their part and each team member will have their own workstation and will maintain the appropriate distance when taking an order.
- Room service will also be available during this time.
Serving of Alcohol
- Hotel bars will not be open in the traditional way, it will be a dispense bar/table service only. Guests will be served alcohol with their meal only at their table by their server.
Leisure Centre
- The Leisure Centre is open to our hotel guests only and the following facilities are available only: Pool / Poolside Shower / Disability WC (ALL other areas are out of use).
- Opening times are 10am -6pm (children and family times to be confirmed)
- You will need to pre-book your pool time slot by dialling extension 0.
- Each guest is welcome to spend 40 minutes (max) in the leisure centre to ensure fair usage for everyone
- Only 10 guests allowed at a time in the Leisure Centre, so you’ll have plenty of space.
- Guests will be provided with overshoes on arrival into the Leisure Centre
- Our team will ensure that an ongoing hygiene regime is conducted.
- Changing facilities will be not be available so we ask that guests please get changed in bedroom. Please bring your own robe or cover up. Towels will be available at the pool. Please leave valuables in your bedroom safe.
- Sanitising station will be set-up at Leisure centre reception, entrance and exit to pool.
Family
- For parents, we understand how important it is to ensure your child is safe and to keep them occupied. Regretfully, we are not able to run our Talbot Tiger Kids Club at this time. we have come up with some fun family alternatives that we think you will ALL LOVE!
- Outdoor activities and attractions in the area Cick Here
Check Out
- To observe social distancing and to avoid queuing in the morning, guests are advised to settle their account in the evening before departure – please visit the reception anytime between 10pm & 11pm. Should you wish to settle the morning of departure, please allow up to 15 minutes and follow social distancing rules.
These above guidelines are subject to change

Contact Us

For further information please contact Oriel House Hotel

Oriel House Hotel

Main Street Ballincollig,

Co Cork,

Ireland

P31 DY93

Tel: + 353 (0) 21 4208400

Fax: + 353 (0) 21 4875880

Email: reservations@orielhousehotel.ie

Website: www.orielhousehotel.ie

Anon,
5.0

12.06.2014

Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness

Comments:

10.06.2014

I found the experience very positive. I booked a family room requesting a fold away and it was there when I arrived. The restaurant staff, seeing we had two young children, presented them with kiddie menus and crayons, took our order and brought out their food in a timely manner. The pool was very children friendly, had floating devices and was a nice temperature. I will be returning the Oriel House again.

Anon,
4.4

28.04.2014

Anon,
4.6

23.04.2014

We are a family of 2 ad & 3 children overall the hotel was perfect for our stay. The kids club catered for our 4 1/2 year old brilliantly , she really enjoyed it & the girls were extremely friendly. I have down graded the service section in the bar & overall staff friendliness , the reason for this was the attitude & service from Constantine in the bar , he was the only negative from the entire weekend which is unfortunate as he let down the other members of staff. We had a dinner for 13 people in the keg bar on one of the evenings to celebrate my mother in laws 60th birthday , he was extremely rude when people went to the bar to order a drink and when my mother in law asked if we could order a round of drinks the answer she got was " you'll be lucky" in a tone that can only be described as disrespectful. As a result we felt uncomfortable and finished our night a little earlier than we would have liked. I approached the manager Damien before check out to share this & apparently we were not the first to complain. He couldn't have been nicer about the situation and was very apologetic. It spoiled our experience which genuinely was a pitty. The remainder of the staff were exceptional so much that my 4 year old commented on how happy and smiley they all were.

14.04.2014

Enjoyed a two night break with my sister in March 2014 and really enjoyed our stay. We had a spa treatment booked for our arrival, which we ended up running late for, and the reception staff were more than helpful and told us just to go straight down and worry about checking in when all was done. This was very sound of them, and meant that we got to enjoy the whole treatment booked, so we were very grateful for this. Hotel is lovely, bed was VERY comfortable and bar and restaurant staff and food were top class. Thanks to everyone at Oriel House Hotel for a wonderful weekend! Joanne, Wexford

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Reviews

Anon, 5.0

Anon, 5.0

Anon, 4.4

Anon, 4.6

Anon, 4.6

Anon,
5.0

Anon,
5.0

Anon,
4.4

Anon,
4.6

Anon,
4.6